ADA Accommodation Requests

Remote Work as an ADA Accommodation for PTSD

A fully-written letter you can copy or download. Below the letter we explain why it is written the way it is, the mistakes most people make, and the legal authorities the language invokes.

The letter

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To: HR at [Employer Name]
From: [Your Full Name]
Date: [Today's Date]
Subject: Request for Remote Work as a Reasonable Accommodation

Dear [HR Contact Name],

I am writing to request remote work as a reasonable accommodation under the Americans with Disabilities Act. I can perform all essential functions of my position as [Your Job Title]. My request is for a change in where I work, not a change in my duties. I am formally asking that we engage in the interactive process to evaluate this.

The functional limitation I am managing is that my condition is triggered or worsened by specific features of the on-site environment, including [unpredictable loud sounds / dense foot traffic in shared hallways / an open-plan layout that limits visual control of the space / required use of shared transportation / interactions with a specific individual]. These triggers do not affect my capacity to do the work itself. They affect whether I can remain physically present on-site for the full work day without symptoms rising to a point that impairs my concentration and judgment.

I am requesting full-time remote work, with on-site attendance only for pre-scheduled events such as [quarterly team summits / equipment calibration / in-person client meetings that are part of my essential functions]. I will commit to:

1. Being reachable during all normal working hours via [video platform / phone / team chat].
2. Completing the same deliverables on the same timelines as my on-site peers.
3. Attending all standing meetings by video.
4. Providing quarterly performance check-ins.

My healthcare provider supports this accommodation. I am willing to provide a letter describing my functional limitations. I am not required to disclose my specific diagnosis, and any documentation you receive should be kept confidentially in a file separate from my personnel file.

The employer has the right to choose among effective accommodations. If full-time remote work is not feasible, I am open to a 90-day trial, a hybrid schedule, or a reassignment to a similar position that is structured as remote. I am not open to accommodations that require full-time on-site presence, because those would not address the underlying limitation.

Please confirm receipt of this request and propose a meeting to discuss it within ten business days.

Thank you.

Sincerely,

[Your Full Name]
[Your Work Email]
[Your Phone Number]

Replace every bracketed prompt with your own information before sending. Everything in brackets is for you. Everything outside brackets is the letter.

Before you send this

Many employers do not handle FMLA paperwork themselves. They hand it off to a third-party administrator, usually called a TPA. A TPA is a leave-management vendor, like Sedgwick, Unum, Lincoln, or The Hartford, that your employer pays to process claims. TPAs have an incentive to close claims quickly, and they use a predictable set of tactics to push employees into giving up more than the law actually requires. Watch for these:

Blanket HIPAA authorization forms. These are not required for FMLA. The WH-380-E certification is. A broad HIPAA release can pull therapy notes, substance use records, and unrelated medical history into a corporate vendor's database.
Demands for records beyond the WH-380-E. The law limits what your employer or its TPA can require to what is necessary to determine FMLA eligibility. You are not obligated to provide a full chart.
Artificial delays that trip deadlines. If the TPA says your certification is incomplete, they must tell you in writing exactly what is missing and give you seven calendar days to fix it. Silence is not a legal denial.
Direct calls to your healthcare provider. TPA claim examiners cannot call your provider for general information. Contact for clarification must be routed through a healthcare professional designated by the employer.
Pressure to use an Employee Assistance Program (EAP) instead of accommodations. An EAP is a short-term counseling benefit your employer funds, usually limited to three to eight sessions. An EAP referral is not a response to an ADA accommodation request, and engaging with the EAP can muddy your record.

Watch out for the sign-up process. HR typically sends you to a TPA website to register and "start your claim." Those sign-up flows are where most of the traps live: pre-checked HIPAA authorization boxes, fields asking you to enter your diagnosis, current medications, symptoms, or the contact information for your treating providers. None of that is required to open an FMLA claim. Fill in only the administrative fields (name, employee ID, employer, dates) and leave clinical fields blank.

If the portal will not let you proceed without medical entries, or if anything about the process feels coercive, raise the concern in writing. A short email to HR and the TPA is enough: say that the portal appears to be asking for information that goes beyond what the FMLA certification requires, that you understand the employer's information rights are limited to what is necessary to determine FMLA eligibility, and that you would like to submit your certification through an alternative channel (email or fax to the TPA directly, with your provider sending the completed WH-380-E to that address). Wait for a written response. Only use the alternative if HR or the TPA agrees. Putting the concern in writing either gets you the alternative or creates a paper trail that protects you if the claim is later denied or delayed.

If any of this is happening, read Protecting Your Medical Records, FMLA and HIPAA Privacy Rights, or use the letter that limits records release to a TPA. If you need to talk to someone free of charge, see our list of free legal helplines and crisis lines.

When to use this letter

You have PTSD or complex PTSD and identifiable triggers in your workplace (crowding, unpredictable loud noise, specific individuals, commuting panic). Remote work would remove those triggers and let you perform essential functions reliably. You have a provider willing to support the request.

Remote work is a recognized reasonable accommodation under EEOC guidance when it would enable a qualified individual with a disability to perform essential functions. For trauma survivors, the case is often stronger than for other conditions because specific environmental triggers can be named, and because your ability to do the work itself is typically not in dispute.

The letter below makes four moves at once: establishes eligibility, names specific triggers tied to the workplace, affirms you can perform essential functions remotely, and offers a trial period. That structure addresses the most common employer objections up front.

Why the letter is written this way

Each paragraph is doing specific legal work.

01
Why say 'environmental change, not a change in my duties'
Employers often conflate accommodation with reduced performance expectations. Framing remote work as a change to the environment, not to the work, narrows the employer's grounds for objection. The essential functions stay the same; only where you do them changes.
02
Why name specific triggers
Generic 'I have PTSD' is insufficient to tie the accommodation to the job. Specific environmental triggers (unpredictable sound, dense foot traffic, a specific individual) create a bridge between the disability and the workplace, which is what the ADA requires.
03
Why offer measurable commitments
Employers fear loss of control and loss of visibility. The four commitments (availability, deliverables, meetings, check-ins) give the employer a way to say yes without feeling like they are giving up oversight. They also create clear evidence of your willingness to perform if the employer later argues you were not engaged.
04
Why rule out on-site-only accommodations
Under 29 C.F.R. § 1630.9, employers can pick among effective accommodations. A more flexible on-site schedule is not an effective alternative if your triggers are environmental. Saying so up front prevents the employer from offering ineffective alternatives as a stalling tactic.
05
Why propose a 90-day trial
A trial period is a concession that often makes yes easier for the employer. It also creates a performance track record that makes permanent remote work harder to deny later. If your performance is comparable, the trial defeats the 'cannot supervise remote workers' objection.

Don't do this

The mistakes that undo the letter.

01Describing the traumatic event itself in the letter. You never have to. 'Condition' and 'functional limitation' do all the work.
02Asking only for full-time remote and not offering alternatives. A letter with only one option invites a binary denial.
03Leaving out the specific environmental triggers. Without the tie to the workplace, you are asking for remote work as a general preference, not as a disability accommodation.
04Naming a coworker or supervisor as a trigger in writing without separately filing a harassment or retaliation complaint through the proper channel. That should go to EEO or HR-compliance separately.
05Agreeing to 'try it informally.' Informal remote arrangements can be terminated without the interactive process, which defeats the purpose of the ADA route.
06Waiting until the employer announces a return-to-office mandate to ask. Preemptive accommodation requests made before a mandate are cleaner than reactive ones. Recent decisions on RTO and ADA (including a 42% surge in disability lawsuits in 2025) reinforce this.

Legal authorities cited

The language invokes real regulations.

42 U.S.C. § 12111(8): Qualified individual
42 U.S.C. § 12112(d)(3)(B): Medical confidentiality
29 C.F.R. § 1630.2(o)(3): Interactive process
29 C.F.R. § 1630.9: Effective accommodations
29 C.F.R. § 1630.14(c): Medical documentation
EEOC Guidance on Telework as Accommodation: Current EEOC position on remote work accommodations

Keep reading

Where to go next.

LeaveRights es una herramienta educativa gratuita y no proporciona asesoramiento legal. No se recopilan ni almacenan datos. La información proporcionada es solo para orientación general. Consulte a un abogado laboral calificado para obtener asesoramiento específico a su situación.

Each paragraph is doing specific legal work.

Why say 'environmental change, not a change in my duties'

Why name specific triggers

Why offer measurable commitments

Why rule out on-site-only accommodations

Why propose a 90-day trial

The mistakes that undo the letter.

The language invokes real regulations.

Where to go next.